Custom CRM Platform
Developed a tailored customer relationship management system for a specialized industry with unique workflow requirements.
Challenge
The client, a healthcare provider, was struggling with generic CRM solutions that didn't address their specific workflow needs. They required a system that could manage patient relationships, appointment scheduling, treatment plans, and billing information while maintaining HIPAA compliance.
Solution
I developed a custom CRM platform tailored to the healthcare industry's unique requirements. The system manages patient relationships, appointment scheduling, treatment plans, and billing information. It includes role-based access controls, HIPAA-compliant data storage, and integration with other healthcare systems.
Implementation
The implementation involved designing a secure database architecture, developing a React-based user interface, implementing authentication and authorization using Auth0, and creating integrations with other healthcare systems. The solution was built with scalability and compliance in mind.
Results
"This CRM system understands how healthcare works. It's transformed our practice management, giving us more time with patients and less time with paperwork. The custom workflows match exactly how our clinic operates."
Dr. Jennifer Lee
Medical Director, Healthcare Provider
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